Join our municipal utility team and make a difference in serving our community! We are seeking a reliable, detail-oriented individual to perform utility billing operations while providing exceptional customer service to residents and businesses.
What You'll Do
• Manage monthly electric, water, and sewer billing cycles
• Process account adjustments and billing corrections
• Assist customers with service connections, disconnections, and inquiries
• Accept payments and reconcile daily transactions
• Prepare bank deposits and maintain accurate financial records
• Update accounts receivable records and assist with collections activities
• Coordinate with utility departments to resolve account discrepancies
• Compile daily, monthly, and annual utility reports
Qualifications
• High school diploma and at least one year of post-secondary education
• Four to five years of experience in utility billing, accounting, or specialized customer service
• Strong computer skills, including Microsoft Office and data entry proficiency
• Valid Wisconsin Driver's License required
Preferred Qualifications
• Experience with NorthStar billing software
• Knowledge of Public Service Commission regulations for municipal utilities
• Excellent organizational, communication, and problem-solving skills
• Ability to prioritize multiple tasks and work independently
Click here for a complete job description. Please send resume, cover letter to NLU@nluwi.org or mail them to P.O. Box 304, New London, WI 54961-0304 Attention: General Manager. Resumes will be accepted until 4:30 pm on July 8, 2026. Contact Jason Bessette, General Manager, at (920)-982-8516 with any questions.