Whether you need new service or are moving out of town or just moving across the street, you can fill out the online form or download the PDF and hand it in at the utility office at 400 E. North Water Street 8:00 am – 4:30 pm, Monday through Thursday, or Friday 8:00 am - 11:30 am. Have questions? Give us a call at 920-982-8516.
Change Mailing Address
Occasionally, we know that our customers will want their utility bill sent to an address that is different than their service address. This can be done by calling our office at 920-982-8516.
Transfer Service
If you are currently a residential customer and you are moving to another address within our service area, you may transfer your service by calling our office at 920-982-8516.
Terminate Service
If you are moving out of the New London Utilities area and need to close your account with us, please call us at 920-982-8516 to let us know your anticipated termination date.
Report Street Light Outage
We appreciate your assistance in making New London Utilities a safer place for pedestrians, traffic and the community.
If you see a city street light out, please submit the Street Light Outage form. New London Utilities will take the appropriate action to make sure the light is replaced in a reasonable amount of time.